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March 27, 2017


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I canceled my subscription two years ago. Just sayin'

I pay $29 for a digital subscription. I read the E-Newspaper every morning. Sometimes they failed to deliver my paper newspaper. Don't have to worry about that anymore. It took a little getting used to, but I'm glad I made the switch.

I suggest you contact the DOJ Consumer Protection office (they have a toll-free number) and ask them to help you with parsing that offer. If $11/month is "Save 50%", then the comparison quantity is $22/month.

Gannett's price increase would be a bit less galling (and ever so slightly justifiable) if they were still delivering the same level of content. Instead over the past few years they have adopted the policy of "less for more."

I honestly feel lucky if i see more than 2 local bylines in the entire first section. Everything else is AP stories, regurgitated press releases, maybe a half column story from a sister paper, and plenty of low-effort low-content reader feedback stories featuring the same circle of mouthbreathers spouting off the same drivel ad infinitum. (um.. err.. except for the occasional enlightening well reasoned opinions offered by the intelligent and charming Mrs. and Mr. Hines) The Statesman Journal's paid-for "content" should not lead me to be so well versed in the political musings of Dorian Fucking Atkins that I am able to anticipate his always offered (and printed!) ill-informed opinions before I even read them.

Wow! Poor, poor, poor customer service! Tried calling to take care of a billing issue from SJ. I changed banks in May, change the auto pay to new bank, 2 months later, I get a letter that my delivery will be cancelled if I don't pay. Well SJ, I've had to deal your errors over the years, each time being your error! I hall to call 3 times in July to finally get a rep to answer my call. I noticed in October no autopay was taken out, tried to call and get through once again. Gave up and then I got a call from SJ mail rep, gave correct date of expiration code on my autopay. Still nothing for weeks. I once again have tried to call 6 times with being on hold for over 15 to 30 minutes, only to be hung up on! I then sent an email 11/14/17 PM, got return email that they would call the next day. Still no call! Now a letter to call 11/21/17, which I'm now on hold for 30 minutes! WTH~ The only reason we have SJ is that my husband wants it. I would have ditched this piece of crap years ago! Am I angry you ask? Yes, indeed! I can't get this resolved. I'd pay online, but guess what its over $33.00 more than I owe!~ The worst!

Barbara Smith strikes again in Indianapolis!!

Here in Indianapolis, I just received a similar letter and experience. The letter, signed again by "Barbara Smith, VP Customer Service" indicates that my monthly subscription will be increasing from $39 to $58.51, a 50% increase. On the website new subscribers are offered an introductory rate of $13/mo, represented as a 50% discount, which would indicate a base subscription price of $26/mo!

I wonder if Barbara Smith even exists, or if that is just a fake identity that they use to diffuse the anger?

My letter from the SJ stated that I would be paying $46.00 plus tax. Probably equates to $50. I went to SJ and asked to cancel my subscription. They advised me that someone would call to negotiate my cost. SJ called and I will be getting the Wednesday and Sunday paper for $11. They should never have involved themselves with USA Today. They should not have changed some of the comics. They really don't report anything; no births, no marriages, no divorces, no arrests, etc. My home town paper prints more that SJ. I believe they should change the name of the paper to LSJ (Liberal Statesman Journal).

I recently called in to cancel,I get wed and Sunday.was told I could get it for 7$ a month for 3 months. I decided I could accept that ,my next bill is for 25$! Looks like I will be spending another 20 minutes on hold so I can cancel.

S J is impossible to contact. Try to send a comment and you are told that not all fields are correct. I typed in the no robot numbers about 6 times before giving up. Have been a subscriber for about 50 years. No more. Rates get bigger, paper gets smaller. I' m done.

Yesterday, I received a mail from Statesman Journal saying that my subscription fee is going up from $42/mon to $60/mon starting 7/1/2018.
$60 is the same price as Costco's annual membership and I cancelled the subscription just now.
Statesman Journal is not worth $60/mon for me.

This price hike has happened about three times so far since I've been employed with Gannett and locally working at Statesman Journal. I don't have much on specifics but it is clearly a demographically determined rate. We've experienced significant reduction in work force in most departments. We also have carriers that regularly fail to deliver the paper and are only still employed here because no one else is willing to do the work.

Oh.. and unfortunately more and more processes have been taken away from our customer service and they will likely insist you call the 800 number. Sometimes they may forward you to 502-333-7813 without giving you that number of course ;)

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