HinesSight

Starlink couldn't recognize my Gen 3 Starlink router. Here's the fix.

Last August Starlink, the SpaceX satellite internet service, sent me an email saying that because I was an early beta customer, I was entitled to send them $200 for a third-generation router that offered better features than our first-generation router.

I accepted that offer. After an initial installation glitch caused by sometimes glitchy me, I ended up liking the Gen 3 router more than the first generation router that came with our round dish. 

Recently, though, I encountered a bit of weirdness associated with the Gen 3 router. Maybe this was unique to our setup, but in case someone else has this problem, I thought I'd describe it along with the easy fix.

I discovered the problem after the Mobile Link app associated with the Generac whole house generator that we'd gotten for our rural south Salem home this year let me know that the wi-fi connection with the generator had stopped working.

The app had easy to follow instructions for restoring the connection. All I needed were the keys to the locking lid, my iPhone, and the wi-fi password.

Hey, no problem, I thought, heading out to the Generac. But after I tried and failed three times to get the generator hooked up again with Starlink wi-fi, which had a decent but fairly weak signal at the Generac location, I knew a call to Generac support was in my future.

The wi-fi specialist I ended up talking with said that he'd work me through a semi-secret technique that he thought should be in the Generac manual, but wasn't. It was fairly complicated, involving using Safari and what I assume was the generator's IP address to attempt a Starlink wi-fi connection.

That didn't work either. He then told me to contact Starlink and ask for them to split off a dedicated 2.4 G network by itself, as from past experience with other Generac customers he'd learned that the default mixed 2.4 and 5 wi-fi didn't play well with a Generac, which is designed for a 2.4 G connection.

I put in a Starlink support ticket, as requested. The response I got was to open up the Starlink app, go to settings, click on the Starlink network, and activate "Split 2.4 / 5 GHz Networks." Problem was, I got this error message.

Well, it seemed strange that Starlink didn't recognize the Gen 3 router that I'd bought from Starlink. And I couldn't reboot the router because even though I'd been using the router for several months with no problems, the lack of recognition meant rebooting wasn't an option.

So I reopened the support ticket, explaining this problem. This was the response I got.

I wasn't wild about trying the "if this does not work" option, since it sounded more complicated and scary that the first option of deleting the Starlink app and reinstalling it with my log-in credentials. 

Which, thankfully, solved the problem. I was able to click on the split 2.4 and 5 networks button, which created a new wi-fi network that I cleverly called Starlink 2.4 G. When I headed out to the generator this afternoon, the wi-fi set-up process went smoothly after I selected Starlink 2.4 G as the wi-fi network to use. 

The Mobile Link app is showing only a 32% wi-fi signal strength, but that seems to be sufficient to keep the Generac happy.

As a bonus, I discovered that the Ting device our insurance company sent us for free that plugs into an electrical outlet and monitors the safety of our house's electrical system is back to working now after it also lost the 5 G wi-fi connection, and I reinstalled the Ting with a 2.4 G connection.

Five miles from Salem city limits, our neighborhood is unserved by broadband

Our neighborhood, Spring Lake Estates, is only about five miles from the city limits of Salem, Oregon's capital. So it isn't like we're in Outer Mongolia -- though when it comes to broadband access, we might as well be.

For one of the things I learned by my phone conversation with a guy from the Oregon Broadband Office today, is that our neighborhood is unserved by broadband according to the federal definition: 

An unserved location is defined as a broadband-serviceable location that the Broadband DATA Maps show as (a) having no access to broadband service, or (b) lacking access to Reliable Broadband Service offered with - (i) a speed of not less than 25 Mbps for downloads; and (ii) a speed of not less than 3 Mbps for uploads; and (iii) latency less than or equal to 100 milliseconds (NOFO Section I.C.dd).

We definitely qualify as unserved, since the only non-cellular, non-satellite option our neighborhood has is crappy CenturyLink DSL, which at our house offered dismal speeds of 6-7 Mbps download and 1-2 Mbps upload.

Until Starlink came to our rescue when I was chosen to be a beta tester for this SpaceX satellite internet service. Currently it costs $120 a month for speeds that vary. At the moment I'm getting 104 Mbps download and 18 Mbps upload.

The Oregon Broadband Office guy I spoke with after I emailed that office with questions about their grant program for improving broadband in our state said that he has CenturyLink in Portland, I believe, and pays $30 a month for 200 Mbps download speed.

(He'll go nameless in this blog post, since I didn't take notes on our conversation, so don't want to run the risk of saying something that doesn't completely match what he told me. Which doesn't include the definition of "unserved" because I could check that out with some Googling.)

I was told that satellite internet isn't part of unserved and underserved broadband locations since it's available everywhere, for a steep price. And cellular broadband typically doesn't qualify since often the speed isn't reliably above 25 Mbps download.

It was a pleasant conversation for me because it gave me a chance to vent about our neighborhood's broadband woes. I told the guy that while I'm not religious, our talk sort of felt like my brief experience as a childhood Catholic when I'd go to confession. Except in this case I was complaining more than confessing.

For our neighborhood only had dial-up internet until late 2007, when I managed to bring DSL to our area by writing a pleading letter to the CEO of Qwest, which later became CenturyLink. I talked about that success in I'm the DSL King of the World!

This occurred after a Qwest broadband manager told me that even though our neighborhood was just a few miles from Bunker Hill Road, where DSL existed, Qwest would never bring DSL to our area because it would cost too much.

Then after the manager heard from the Qwest CEO, I got a phone call from him saying that, lo and behold, we'd be getting DSL. Now, I told the Oregon Broadband Office guy, I heard from the Marion County broadband coordinator a few years ago that CenturyLink is saying the same thing about bringing fiber optic broadband service to our area of about 150 homes. It'll never happen. 

The (possible) good news is that thanks to grants from both the Trump and Biden administrations, Oregon will be getting quite a bit of money to bring broadband to unserved locations like ours. I was told that $100 million from the previous administration is arriving soon, with more to come.

I was told that companies which receive contracts to expand broadband access are expected to contribute some of their own money to the project. Which is fair, because they will be the ones getting the monthly subscription fees after broadband comes to an area.

I'm hoping this will happen sooner rather than later for our neighborhood. Starlink works well for us, but it's expensive. I'd love to have fiber optic service rather than satellite internet. What's frustrating is how poorly the free market works when no broadband providers are willing to service an area like ours.

Fast reliable broadband isn't a luxury. It's a necessity. For work, for education, for entertainment, for keeping in touch with the world. 

Fairly soon, I suspect, it will be a necessity for television watching in rural area lacking cable when DirecTV and Dish go under, though they could stagger on for a while longer by merging, since they're losing customers rapidly.

With no satellite television, streaming via broadband will be the only option for many rural residents.

If you need rural cellular internet, I recommend MobileData2Go

Recently I spent a lot of time checking out providers of rural cellular internet, which basically set you up with a router and plan that accesses the internet via one of the major companies: Verizon, T-Mobile, AT&T.

If someone lives in a city, they probably have many internet/broadband choices. People like me who live in a rural area with poor cell service, don't. Out here in rural south Salem, Oregon, my wife and I suffered with 6-7 Mbps CenturyLink DSL over ancient copper phone lines because that was our only option.

Then I was selected to be a beta tester for Starlink satellite internet, and our broadband life changed markedly. We were thrilled to have shows on Netflix not buffer constantly, and be in sharp focus. 

However, it's an open secret that Starlink customer service can be slow. There's no way to talk to anyone in person. It all happens through support tickets. So even though our Starlink equipment has been trouble-free so far, I wanted a viable backup to Starlink in case we had to wait weeks for replacement equipment to arrive if something broke.

That led me to Googling rural cellular internet companies after my daughter visited and I noted that her AT&T iPhone was getting a 5G signal. My hope was that I could find a reasonably priced plan that used AT&T (Verizon and T-Mobile are very slow at our house) so we could still have decent broadband if, or likely when, our Starlink system stopped working.

The clear winner in my search was MobileData2Go. Their unlimited plan was the least expensive; they sell a router so you don't have to keep paying for a rental; they have plans for all three major cellular companies; and I found that their customer service was superb.

The only downside to this otherwise happy story was that after several days of tweaking the AT&T router  that I promptly received from MobileData2Go, the signal we were able to receive was too unreliable and slow to make it worth continuing with the service.

This wasn't the fault of MobileData2Go. It simply was because our house is in a low part of the south Salem hills with no direct line of sight to a cell tower. I was hugely impressed with the competence and diligence of the people at MobileData2Go. I know good customer support when I experience it. 

Having contacted several other rural cellular internet companies, my strong advice to anyone interested in their services is Buyer Beware. One of the worst offenders would go nameless if I didn't share the name: HomeFi. 

HomeFi advertises on Facebook, where I learned about them. Luckily, I Googled "HomeFi reviews" and "HomeFi scam." I recommend you do the same, not only for HomeFi, but for any rural cellular internet company you're considering. Here's one of the HomeFi results from ScamPulse. 

I ended up ordering a Mobile Starlink system intended for RV users, even though I'm only going to use it as a residential Starlink backup. Don't know why I didn't think of this before, since a Mobile Starlink account can be paused during the months someone doesn't need it, which will be almost all of the time for us.

So I'm returning the MobileData2Go router. There was zero problem doing this, as this is a reputable company.

One sign of this is that MobileData2Go accepts PayPal in addition to credit cards, and includes a link to where PayPal lets you cancel a recurring payment in their FAQs. That impressed me, since I'd read numerous complaints about MobileData2Go competitors from people who had great difficulty in cancelling their rural cellular internet plan.

After getting Starlink's Gen 3 router, I'm liking it

I've had, and enjoyed, Starlink's satellite internet service since January 2021, when I was approved to be a beta tester and got to put the original round dish on our roof. Not for free, sadly, I had to pay for it.

Recently Starlink emailed me with an offer to purchase their new Gen 3 router that works both with the first generation round dish and the second generation square dish. This time I had to pay $200 for the privilege of being a beta tester.

I decided to get the router because the original router was still in use. It's worked fine, but I figured that the Gen 3 router had to be an improvement. This is part of what the Starlink email said about the router.

The new Gen 3 router introduces WiFi 6 and tri-band radios to Starlink. With improved range, performance, and device support, the Starlink Gen 3 router will extend your WiFi network throughout your home to provide a more consistent and reliable connection with faster speeds.

 

The Gen 3 router can replace your current router, and multiple Gen 3 routers can be meshed together to extend the range of your WiFi network.   

I'd agree with those claims by and large. The Gen 3 router has a minimalist design and fits nicely on the table where the vertically oriented original router looked like it could tip over at any moment.

Installation was easy. Or at least it would have been, if I hadn't inexplicably put the ends of the ethernet cable in the wrong places, even after reading the instructions several times. You can read all about that misadventure in my blog post, "My guide to happiness: act stupid, then undo your stupidity." 

The Gen 3 router seems to start up with a connection considerably faster than the original router. That's a plus, since at times the old one would take forever, more or less, after being plugged in.

I did experience much slower speeds at first with the Gen 3 router. However, after a few days the speeds returned to their normal range of 30-125 Mbps or so depending on the time of day and how the Starlink gods are feeling.

At one point the speed dropped to the dreadful DSL range that my wife and I were stuck with for many years out here in rural south Salem, Oregon, 6-7 Mbps.

I was about to submit a support ticket to Starlink, but after I read the tips to fix a slow connection I decided that I was capable of unplugging and plugging in the router again, which led to a marked speed increase right away.

At the moment, 9:50 pm on a weekday, I'm getting 58 Mbps download and 16 Mbps upload, which is fairly typical. 

The wi-fi signal in the most distant part of our house from the router seems less strong but also faster than the original router. In the early morning I've gotten speeds of over 100 Mbps in that area, which never happened with the first generation router. 

So I'm pleased with the Gen 3 router so far. 

Our Starlink is working well on its Ridgeline Roof Mount

Eight days ago I was happy with the speed of the Starlink satellite internet system that I'd been chosen to be a public beta tester for, but not with the reliability. 

As I said in "My first Starlink beta test: fast but loses satellite connection," it wasn't a surprise that the connection kept dropping, since I had to put the Starlink on its tripod on one of our decks. We live in rural south Salem, Oregon, and our home is surrounded by large oaks and firs.

So I was eager to see how the Starlink did when the Ridgeline Roof Mount I'd ordered arrived, which it did yesterday. 

UPDATE: I've heard from several fellow Beta testers wondering how I was able to order the Ridgeline Roof Mount since it still isn't showing up on the Starlink web site. That was the case when our Starlink arrived, so I put in a support request to Starlink saying I needed the Ridgeline Mount to be able to test the system in a place with a clear view of the sky. I got a response from the support person saying they could order that mount for me, using the credit card they had on file. So give that it a try if you want one. It might work for you also.

Installing the Starlink on our roof was easy. I'd already gone to Lowe's and purchased 16 5-pound red bricks, which were needed to weight the Ridgeline Roof Mount with the required 80 pounds of stability.

Laying a rubber mat on our roofline was easy, as was carrying the Starlink up a ladder in the bag that was included in the Ridgeline Roof Mount kit. The dish popped into the receptacle on the mount with a satisfying click. Then I threw the cable/power cord over the side of the roof, and thence through a sliding glass door into our living room. 

My wife had figured out how to tape some insulation over the crack in the door to keep cold air out. I'd cut a small piece of wood to keep the door from being opened while we tested the Starlink in what hopefully would be its permanent location, after which we could drill a hole for the cable through our siding.

Then came the big moment. Plug in the Starlink, give it some time to find the satellites, wait for the router to come on line, choose "Starlink" for my iPhone's wi-fi network, and see how fast and reliable the Starlink is in its rooftop location. 

Initially the connection dropped a few times, before becoming highly reliable.

We were able to watch an episode of Bridgerton on Netflix with ease, using Starlink wi-fi. It was a joy to see how much crisper the picture was, since our crappy 6 Mbps CenturyLink DSL often forces Netflix to supply us with a fuzzy image, and sometimes no video at all as we wait for buffering to take place.

Eventually we lost the Starlink connection around the time we switch to watching the KGW Portland evening news. When I checked the Statistics page on the Starlink iPhone app before I went to bed, I saw there had been 12 minutes of "Beta Downtime" in the seven hours since our Starlink had been operating.

That must have caused the dropped connection, since the router was showing a red light and wasn't able to reconnect to the satellites. 

In the 27 or so hours the Starlink has been on our roof, download speeds have varied a lot -- from an unusual low of 6 Mbps, to the more typical 40-90 Mbps, all the way to an occasional 140 Mbps. 

I'm beyond happy with both the speed and reliability.

The connection hasn't dropped once due to an obstruction, according to the Statistics I made a screenshot of not long ago. There was no downtime in the last 12 hours due to an obstruction and just 49 seconds when there were no satellites. However, there was a lengthy Beta Downtime of 48 minutes this morning, the price of being a Beta tester. Likely that's an aberration.

As soon as the Starlink app was released a number of months ago, I went up on our roof in the same location the Starlink is now and tried to figure out if these three tall firs and a couple of significant oaks to the north of our house were going to pose an obstruction problem. We own the property they're on, but I wasn't eager to cut down the trees.

Looks like they aren't causing a problem, which is good news.

By the way, that 5 Mb iPhone photo just took 15 seconds to upload to Typepad, my blogging service. With DSL, I have to wait a couple of minutes for a photo to upload. At the moment Starlink has an upload speed of 5.1 Mbps, while our DSL usually is about .75 Mbps.

When I sat on our roof a few months ago in the same place the Starlink is now and checked for obstructions, trying to get the tilt of my iPhone at a more or less correct angle, I was sure those trees were going to be a problem, since they appeared in the lower portion of the Starlink obstruction checker.

But this afternoon I sat next to the Starlink and placed my iPhone alongside the dish at the same angle the dish is at, about 35 degrees, I believe. This is the pleasingly clear screenshot. So I guess the lesson is that it is difficult to tell what, if anything, is going to be an obstruction until someone actually installs a Starlink.


This is the speed test I did a few minutes ago. As noted above, this speed is pretty typical for what we've been getting the past 27 hours. It's great, given that we never get above 7 Mbps with our DSL, and that's on a good day.

 
The Starlink router is generating an acceptable wi-fi signal. It seems to be usable everywhere in our 3,200 square foot house. So all in all, there's little I can criticize about Starlink now that the dish is up on our roof with a clear view of the northern sky. 

Sure, it will be nice to have the Beta Downtime go away, since I don't feel comfortable ditching our DSL until Starlink is more reliable.

But if the outages are limited to a few minutes a day, that's fine. It's easy to shift over to DSL wi-fi, though now that I've experienced the much faster Starlink speed, it is already tough for me to put up with DSL.

A final note: I'm impressed with Starlink support staff. Whenever I've asked them a question, which so far has been limited to the status of an order, they've responded quickly and in a friendly manner.