Live and learn. Until recently I'd never used restaurant ordering apps on my iPhone.
Old-fashioned guy that I was, I'd phone a restaurant and call in my order. But then I decided to join the 21st century, so I installed Grubhub and DoorDash.
Not knowing any better, I figured that restaurants liked these apps. Or at least, they were okay with them as alternative ways of getting orders from customers other than their own web sites.
So for the past few months I've been using Grubhub and DoorDash to order from three restaurants in south Salem that I'd gotten into the habit of picking up food from on Friday afternoons, rotating my orders between them.
No more. Because staff at two of the restaurants have told me they'd much prefer that I order from their own web site rather than an app.
This past Friday I learned from a restaurant employee that Grubhub jacks up the price of the dish that I'd ordered to $18 from the $15, I think it is, that the restaurant charges. And that's for a pick-up order, not a delivery order.
Curious about why the apps are disliked by restaurants, I Googled "why restaurants don't like grubhub doordash." Wow. A lot of horror stories popped up.
A Reddit post said:
Many restaurants hate the apps because the apps often list the restaurants without their consent, with inflated prices, overwork their staff and subject them to pushy, impatient drivers, and cause customer complaints about inflated prices on the platforms that aren't even the restaurants' doing. When you order directly from a lot of restaurant's websites, you get their actual price and their driver. Not saying it's always this way, but poke around on this sub and you will see what I'm talking about. This note is not from a restaurant that uses the Big 3 to fulfill their direct orders.
A CNN story said:
Restaurant operators complain that third-party delivery providers like Seamless, DoorDash and Uber Eats are prohibitively expensive. These platforms offer a way for customers to order from local restaurants, process restaurant payments and provide contract drivers to pick meals up from restaurants and deliver them to customers. For these services, they often charge restaurants around 30% per order. But profit margins in the restaurant industry are often razor-thin, so these fees can wipe out the restaurant’s profits or put them in the red. And if they choose to outsource delivery to these platforms, restaurants also hand off valuable customer data and control over how delivery orders show up at their customers doors.
But I wasn't using the apps for food delivery, just for ordering, since I'd pick up the food myself. Even so, the two Salem restaurants who asked me to stop using the apps said that they are hurt by Grubhub and DoorDash.
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