I'm enjoying our new LG television, which we got about two weeks ago. So far there's only been one glitch, and one annoyance.
The glitch was the voice recognition button on the remote for our OLED55C1PUB model stopping working, after it functioned fine initially.
I kept getting the error message, "A temporary issue has occurred while attempting to connect to the server. Please try again later. (200)" But after later arrived, the voice recognition button still didn't work.
A phone call to LG customer support led to a solution, though it took quite a while (three transfers) before I finally was able to talk to someone who deals with LG televisions. Not exactly the greatest support phone system.
After initially being told that it might be necessary to reset the remote, something I didn't want to do because it was difficult to pair the remote with our DirecTV system, I was given an easier procedure.
(1) Unplug the TV.
(2) Press the power button on the lower front center of the TV for 5 seconds.
(3) Plug in the TV.
Gee, I wonder why I couldn't think of that. So obvious... (not!)
That did the trick. Since, voice recognition has worked fine.
By the way, it helps the customer support person if you have the correct model number for your TV The receipt we got from Video Only made a "1" look a lot like an "I," so I kept saying OLED55CI (as in eye) instead of OLED55C1 (as in one).
Unable to find our model, the support person eventually told me to press the mute button three times, which brings up a screen that has the model number and other useful info about the TV. Again, who knew?
The annoyance is how ads periodically appear on our LG TV. Not ads from a sponsor of a television program. Ads coming from businesses that must pay LG for the right to annoy people who just paid $1,500 for a new TV and now are forced to endure ads.
I poked around in Settings for a while tonight and may have found a way to turn off ads. I'll update this post if that approach worked. If it doesn't, I'll phone LG support and complain about ads appearing on our TV.
We have a 2019 LG and found its faster to Google the problem since most likely everyone else has had the same problem. Here is some information on how to block advertising at the router:
I don't remember having to do this with ours so there might might be an easier option. Looks like a lot of discussion online about this problem with newer TV's.
Posted by: R.G. | June 13, 2021 at 11:57 PM
Curved, mighty & 60%
Posted by: jerry | June 14, 2021 at 03:29 PM
THANK YOU SO MUCH OH MY GOD!!!!! Mine randomly did this after working perfectly fine for months, and your trick of turning it off and pushing the middle button worked great? Thank you for this I was losing my mind!
Posted by: Amber | January 08, 2022 at 08:08 PM
Thank you for the details on voice recognition. Mine started working again with turning telly off from middle and back on.
Posted by: Ralph | February 01, 2022 at 01:17 PM
Just , Tried that , worked great. Can't believe I didn't think of that (NOT!)
Posted by: Dave M | July 02, 2022 at 10:39 AM
I’m had the same problem and i found the fix (for me anyway). I would press the magic remote button and speak and let go of button and the tv would respond that voice isn’t recognized, try again. After super frustration and countless searching, i spoke slower and held the button until a second after i stopped speaking and everything is working perfectly. I was trying to command it too fast and i just needed to slow down a bit. I hope this information helps anyone else that got here looking for same answers i was :)
Posted by: Dan | August 03, 2022 at 10:03 AM
Bless you for posting this. Already shot an hour or two on google and YouTube trying to get voice recognition on magic remote working again after it suddenly stopped. Was about to waste more time. You saved me. I didn’t even have to unplug it. Just turning it on and off manually did the trick. Thanks so much!
Posted by: Miss Picky | October 08, 2022 at 05:20 PM
OMG YES THIS WORKED
Lg magic remote voice recognition wasn’t working then I did this and it works now.
Posted by: Joy | October 21, 2022 at 08:06 AM
Same problem. Voice recognition disappeared after agreeing to new service terms. Used the unplug/5 second power button push trick. Voila, it worked. Thank you very much for sharing.
Posted by: Dietmar | October 31, 2022 at 11:32 AM
Thank you for posting this. None of the LG sponsored solutions I've found address "voice not recognized" I'm so glad people think to post these solutions when they find them to help others who come to the problem at a later date. :-)
Posted by: CJ | November 05, 2022 at 04:23 PM
I found a super easy trick, no need to unplug the powercord.
while the TV is off
Press and hold the power button until the TV is on and continue to hold for a few seconds then release your finger, the Voice will back to work.
if you do it again, the voice will stop working. I guess most of you guys or maybe kids in the family play with the remote control and press/hold the power button too long
Posted by: Ray | December 07, 2022 at 07:59 PM
add to my previous post..
i press/hold the power button on the remote control.
Posted by: Ray | December 07, 2022 at 08:06 PM
Thank you - this low-tech solution you cited above solved the "voice not recognized" problem for me. Well done.
Posted by: John Billingsley | January 07, 2023 at 02:45 PM
Thank you - great suggestion for message saying my voice isn't recognized
Posted by: mard | February 03, 2023 at 07:57 PM