I have nothing good to say about Peppermint Berri, an online store based in Singapore. Below I've copied in 35 reviews from Trustpilot, one of which is mine, which are equally critical of this company. It sure seems like they are scammers.
On May 14 I ordered a standup weed removal tool from Peppermint Berri that I'd seen advertised on Facebook. At $89.98 it seemed unduly expensive, but I figured that if it didn't work I could return it.
What I didn't know is that nine weeks later, not only haven't I gotten the weed remover, there's no sign it ever has been shipped to me. And so far my request for a refund has been ignored.
Fortunately, I paid via PayPal. Today I filed a complaint with PayPal. Peppermint Beri has 20 days to reach an agreement with me before the dispute gets elevated at PayPal. The only agreement I'm interested in is a full refund of my money. This is what I said in my PayPal complaint.
After ordering a weed remover on May 14 and not receiving it, I emailed Peppermint Berri three times on June 5, June 30, and July 20 asking why my order hadn't been received. Each time I was told there was a problem with the "courier" or shipping service. I was given a tracking number, but the information never changed.
I just checked reviews for Peppermint Berri and found that 35 people have given this Singapore company horrible reviews, with most saying they never got a product, or the product was defective, or they couldn't get a refund.
It seems clear that Peppermint Berri is scamming people and shouldn't be allowed to have a PayPal account. I've repeatedly asked for a refund and keep being told that the weed remover is on its way, but there never is any change in the tracking information -- which supposedly originates in Los Angeles. I live in Oregon. It shouldn't take months to get a product from California to Oregon. I want my money back, and I want Peppermint Berri to be prevented from scamming other people.
I'd like them to stop doing business in the United States, but given their Singapore location, likely this won't be possible to achieve. So I'm warning people not to shop with them. Unless you like crappy products, dismal customer service, and not getting a refund.
This is the Trustpilot review I submitted today. When I wrote it I hadn't checked my VISA statement, so had forgotten that my credit charge had been paid via PayPal.
Nine weeks ago I ordered a weeder. Since, I've only gotten lame excuses about why it hasn't come. I get a tracking number that shows the order was in Los Angeles and is about to be shipped, and "Francis" assures me they are having problems with their delivery service and the tracking will be live soon. Not true. Worse, I can't get a refund on my credit card. I'll be contacting VISA and the Better Business Bureau, plus filing a complaint with Facebook.
Here's the other 34 reviews from unhappy Peppermint Berri customers. After the reviews I'll share a screenshot of the annoying repetitive email I've been getting from "Francis" at Peppermint Berri, along with a screenshot of the non-existent tracking information.
I have not received my order. It’s been 12 weeks and I’ve received a response fro Peppermint Berri that the order has been on the way. But never received. And they refuse to cancel my order. I do not recommend to order from this company,
Terrible customer service. They sent 10% of our order (5 of 50 PC's) then offered us a 30% refund.
I ordered a wire twisting vise. When I reviewed the order they charge me a $3.60 tip!! I emailed them but I am calling PayPal to cancel the order!!!! THE NERVE!!!!!!!!
Two months waiting for a weed remover....They respond to emails but expect no goods or refunds. At least facebook is making money out of them...
EVERYONE FILE A CLAIM WITH THE FEDERAL TRADE COMMISSION (FTC) ! They should not be getting away with this!
Same experience as others with this company.Ordered weed remover and doubt I will ever see it. Wish I read these reviews before ordering.
6 months ago i ordered casting mound set and i still have nothing. When i enquiry, the same crap every time with “we will remind our refunds department” but 6 months is now enough. i’m going through an international fraud claim against this company and will launch a global awareness campaign to stay away. They ripped off the wrong customer. DO NOT BUY FROM THRM
I ordered a weed remover from this company. I ordered it in the beginning of May...they have taken the $ from the credit card company and I have not received it. Now that I've read all of the reviews here I do not expect to receive the item I ordered. I would say do not order anything advertised on FB. This is the 3rd item from different companies I've ordered after seeing it on FB that was a SCAM!
the shipment came with a very long delay of several months, the goods arrived not as described, you will not receive a refund!
Absolutely SCAM SCAM SCAM do not place any orders you will not receive your item or money back total SCAM SCAM SCAM and if I ever find this peter he will not wanna see me.
DO NOT ORDER FROM THIS COMPANY. I was shocked to come on here and see so many people experience the same thing I did. Paying money for a product and never receiving it in the mail. It’s a SCAM. I hope it gets taken down very soon.
Utter scam took my money never received my product ordered in July now in October need to close website so they don’t take other people’s money!!
Can I give no star??? Horrible company and a scam. False advertising. Leather Restoration Cream was NOT what it was - first of all, the jar came in Chinese, not English. No instructions. And it was only half the jar it was supposed to be. I have been trying since July to get a refund - or the correct product, to no avail. The guy keeps saying he will send one in the correct size and in English and he has not.
I wish I would have read this first
Never got my product or money back
If I only had read these reviews before placing my order!
I payed 20.93 USD for a pair of Spandex pants with express delivery since I needed them for a wedding.
After 4 weeks and a numerous of mails, still not a sign of the package. I got a link to the Chinese tracking site, the last notice there was from September 26th, since then nothing!
Don´t buy from this company, you will only lose your money!
DO NOT TRUST THIS WEBSITE
I purchased a hair oil from this site. After a month I had to follow up on the product only to hear from a a so called 'John' who requests me to wait a bit more and states that the product is in transit. after a couple of weeks I follow up again and I was told (again by john) that shipment seems to have been stuck somewhere. He asked me to wait for a week and that if I still don't get it, he will send over the product again. But I requested for a refund instead. He agreed to it ( all in an email) but the refund has not been initiated yet. It has been more than a month now and on following up on the status of my refund, I do not get any response from these people anymore
We’ve ordered toothbrushes for our dogs several months ago, never seen the items or a refund of the money, every time I contact them I get the same emails back as copied from a script. Total scam artist !! I advise anyone never to buy from this company,
I ordered a pair of shoes because they were publicized as safety shoes with steel toes, and that was not true - and in spite of announcing that you can easily ask for a reimbursement, the procedure for sending the product back was nowhere to be found. I tried contacting them through the website and via email, and I got one reply with a request for information and photos, but afterwards they never replied to my emails anymore. A complete fraud
DO NOT BUY FROM THIS COMPANY! I ordered an item on August 22, 2019. I have not heard anything from company, tracking number etc. I emailed them and asked them about my item. They emailed me back next day. Gave me tracking number and website. They said the tracking information was not updated yet. So, I have kept checking it and still nothing. I emailed them again, they emailed me back and they said they assure me my item is on its way. They would not give me tracking number or company. I emailed them again today August 19, 2019. Asked them again for information. When and if I get my item I will update.
I have experienced the same terrible product quality as the other reviewers on this site. They do not stand behind their products with a refund or return policy worth considering. DO NOT BUY FROM THIS WEBSITE! They are a cheap scam.
Do not buy from this company.
I bought a pair of shoes. They did come but they were not as advertised. The quality was ridiculous (the insole was smaller than the shoe so it just kept coming out).
The shoes went straight in the bin - they were so bad you can't even wear them around the house!
I asked for a full refund due to false advertisement and they offered 20% refund and they went up in 10% increments till 50% and then when I said no to that, they stopped replying.
They also expected me to pay for the shipping to return the shoes which is to Singapore (I'm from UK).
Do not use this company they placed an order two months ago and not received anything, they just constantly lie about the delivery and then stop answering your emails completely
Don't buy from this company, they are scam. Always check the seller before the transaction. I'm a fool, I didn't check((((
It has been a month since I placed my order on July 23rd, it is now August 29th, have not received anything. Have contacted them on numerous occasions and they claim is on the way. They now say I should go to postal office and and see if I have received my order. I paid for shipping. THEY ARE A SCAM!!!
DO NOT ORDER FROM THEM IF YOU WANT TO LOSE YOUR MONEY AND TIME.
I ordered leather cleaner from this “company “ on June 12. It will be September in 6 days!!!
I informed Jake, Guest Relations, that if my refund isn’t in my account by September 7th my attorney will be involved and I am totally serious. I have sent numerous emails and texts.
I never received the product and I will not sit back and watch these parasites keep my money. Jake said that they are waiting for a response from “upper management”... he then had the balls to wish me a pleasant day.
Do not buy from this company!!
If I could give them 0 stars I would of.
Products take months to arrive. They do not work as advertised. I bought the drain cleaner and it did absolutely nothing.
When you contact them they treat you like your stupid and when you ask for your money back they ignore you!
Completely unprofessional and selling products they are falsely advertised.
i have ordered and paid full amount online ,....got an order no. when tried to track order after so many days in their tracking site ,it said that the order no.is not valid.....what the hell it is and where is my order ...i need my refund also.
Ordered some foam cleaning solution and it literally was just crystallized salts that did not work. No foam, no nothing and believe me I used as directed. I've contacted customer service and they can care less. DONT ORDER FROM THIS COMPANY.
Ordered the toilet cleaner and have not received or heard from this company. Stupid me, I should of checked the website before ordering. Well I learn my lesson
don't buy from this site, it's a scam and you'll more likely to lose your money on garbage material.
I bought the titan shoes and it was absolutely the opposite of what the ad shows.
I also tried to write a review but it didn't show up.
I brought something over 2 months ago and I have still not received anything!!
Poor customer service! No one reply’s to my emails!!
The worst online experience I ever had. After placing order was waiting for two weeks for it to be shipped out no notifications whatsoever if it was shipped out or not , after sending request by e-mail for update on my order and what’s reason for delay, all I got “don’t worry it will be shipped out soon”. After two weeks of waiting got e-mail that my item finally shipped out and tracking number linked to delivery company app or website problem is it’s in French. I can’t even switch to English because all menus and everything is in French. Still waiting for my item and already one month went by. Wouldn’t recommend to shop at this store. 100% unsatisfied with service.
Would recommend to avoid this online store.
Ordered Quick-Foam Home & Toilet Cleaner back on the 23 June 2019 and I am still waiting 31July 2019. They won't answer emails. Looks like I have been ripped off once again. DO NOT ORDER FROM THEM.
Do not shop here! Ordered a pair of steel toe construction shoes at may 11th. Did not arrive until mid july, after many unanswered emails. No tracking info. Said to arrive within 5-8 workkng days. Terrible service!
And WHEN they arrived they were missing THE STEEL CAP! wich is the whole point of the shoes! What I basically got were really heavy jogging shoes now. More useful as a chewtoy for a dog.
Its a scam.
This is my most recent email response from Peppermint Berri, which echoes their previous responses.