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April 25, 2019

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In comparison, we ordered a heavy truck (that cost twice of your Rav4) last year from Skyline Ford and got EXACTLY what we wanted.
We set down with the fleet manager and went down the build sheet line by line.
5 weeks later, our truck appeared as ordered. NO complaints.
Did you fill out a build sheet?
Did you place a deposit?
If so, I would be talking to the consumer fraud division.
They should have told you up front, " I'm sorry; you have to just take what ever we have on the lot".
Weak. VERY weak....

Skyline, we didn't fill out a build sheet. We just told the sales guy what we wanted. We've never seen an actual order document/form. And we put down a $500 deposit on a RAV4 Hybrid.

Now I don't know what that deposit does for us. Seemingly it guarantees us first grabs at a car the dealer gets that matches what we want. But like I said in this post, that could take months. Or maybe, tomorrow. No way to tell.

It sounds to me the that they take these information for orders and make a decision based of the general average and not exactly on the specific want of the customers. It is all about business.

Toyota does not make cars the way you want. You can get your Blizzard Pearl Tacoma and I can't buy a Super White Prius. They just flat out refuse to do it. They have the sales numbers to allow giving their customers the finger and they'll be happy to continue doing so until they don't have the sales numbers.

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