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April 25, 2019


In comparison, we ordered a heavy truck (that cost twice of your Rav4) last year from Skyline Ford and got EXACTLY what we wanted.
We set down with the fleet manager and went down the build sheet line by line.
5 weeks later, our truck appeared as ordered. NO complaints.
Did you fill out a build sheet?
Did you place a deposit?
If so, I would be talking to the consumer fraud division.
They should have told you up front, " I'm sorry; you have to just take what ever we have on the lot".
Weak. VERY weak....

Skyline, we didn't fill out a build sheet. We just told the sales guy what we wanted. We've never seen an actual order document/form. And we put down a $500 deposit on a RAV4 Hybrid.

Now I don't know what that deposit does for us. Seemingly it guarantees us first grabs at a car the dealer gets that matches what we want. But like I said in this post, that could take months. Or maybe, tomorrow. No way to tell.

It sounds to me the that they take these information for orders and make a decision based of the general average and not exactly on the specific want of the customers. It is all about business.

Toyota does not make cars the way you want. You can get your Blizzard Pearl Tacoma and I can't buy a Super White Prius. They just flat out refuse to do it. They have the sales numbers to allow giving their customers the finger and they'll be happy to continue doing so until they don't have the sales numbers.

I'm having the EXACT same experience ordering a 4Runner! Exact Same!

I’m worried about this as I am extremely interested in getting one of the RAV 4 plug in hybrids when they come out this summer. However we live in the south where hybrids aren’t super popular, and plug in hybrids even less so. Very concerned that it will be next to impossible to get one, particularly with options that I want.

Thanks for writing this, going through the same thing in 2020; I was quoted three months and now I'm even more skeptical (RAV4 Hybrid XLE)

I'm in Georgia but I'm experiencing the same exact problem with the same exact vehicle but a 2021 year model. I've been waiting since October and am beyond frustrated! I've decided to look outside the Southeast Region and maybe increase my chances of getting what I want. Toyota is very independent. Have you gotten your vehicle yet and how long did it take?

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