I really appreciate the prompt response from LifeSource staff after I sent them a link to the blog post I wrote yesterday, "I love LifeSource but recent changes are disappointing."
Matt Trickey, the bulk department manager, emailed me this morning with some insights into the challenges that LifeSource Natural Foods faces -- along with most other locally owned stores in Salem.
I feel considerably more sympathetic to LifeSource now.
It isn't that what Matt said is totally new news to me. I just hadn't fully understood how difficult it is for LifeSource to compete against grocery stores that are jumping onto the organic/natural foods bandwagon, yet have hugely more financial resources and buying power than LifeSource.
Anyway, here's what Matt sent to me, after getting his permission to share the message publicly.
In a sense, we have been very successful in our promotion of organic and non-GMO foods. With that rapid growth, we have seen these categories become adopted by mainstream retailers and online retailers alike. However, competition in mainstream retail strongly favors large businesses with financial leverage we will never possess.