Maybe this isn't astonishing news, but in the past I've had difficulty contacting a human at Amazon who could help with a vexing problem. So I wanted to share what worked well for me this evening.
I'd gotten an email from Amazon saying that I was being charged for some tire chains that I'd returned, but hadn't been received by Amazon.
Having checked on the return status several times, I kept seeing "In Transit." Amazon had already refunded me the cost of the chains after the return shipment had been logged in via UPS. But since the chains must have been lost somewhere, I now was being billed for them.
Unfairly, since it wasn't my fault UPS had lost the box.
It took me quite a bit of clicking around the Amazon web site until I reached the Contact Us page. So one reason I'm writing this post is to be able to find that link next time I need it.
After answering a few questions about my problem, I then was directed to a page that had three choices: email, phone, or chat. Chat was indicated as being the preferred way, so I clicked on that.
Appealingly, the chat person I got was named Rajesh. Not a fake name like Sam. I was chatting with someone who had a seemingly genuine Indian name.
He was so polite, I began to think I was chatting with an automated script. Heck, maybe I was. Regardless, the chat session went wonderfully smoothly. I liked that Amazon sent me an email of the chat session for documentation.
Here it is.