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December 13, 2007


Hi, Brian and/or Laurel. You're right, should definitely not have broken anything related to your bookmarks -- it's an extremely, extremely small change to address a specific problem introduced in I've just re-checked the source differences between builds, and there is literally nothing in there that could affect your bookmarks -- it's all a change to how the tag works with a certain API.

If you're seeing bookmarks disappear, I fear there's something else afoot -- tens of thousands of people tested that build before we put it out on the wire, even given the tiny changeset involved, and we didn't see other such reports. Is it possible that some of the directories in your profile were rendered read-only? You can contact me at shaver [at] mozilla.com with more detail if you like, and I can put you into contact with folks to help track down the source of your woes.

I should also note that we're quite concerned also about some historic reports of problems with bookmarks being harmed in Firefox 2. A large proportion of these happily-infrequent cases are related to how the bookmark system interacts with the Windows filesystem, and a major motivation for the overhaul of the bookmark system in Firefox 3 is to use an industrial strength database (sqlite) to better protect them against inclement computing weather.

Our own crash-reporting data indicates that Firefox 2 has become significantly more stable over the course of its updates, though historically there have been some problems with Roboform, as it used to poke around in the internals of Firefox in some decidedly unsafe ways. I believe that they fixed that a while back, but if you're not running the latest version, you might be running into problems there. (Or there might be other issues; I don't think the Roboform source is available, so it's somewhat hard to determine exactly what the interaction is at times.)

Sorry to hear that you've been experiencing problems with updates; we do take the integrity of them very seriously, and we don't put new features into stability updates -- just fixes for security, crash, and data-loss bugs that are critical for our users. If the product is becoming more complex for you due to applying the security updates, I fear that something is very wrong indeed (are you on a beta channel?) -- please do get in touch so we can get to the bottom of it.

Finally, I hope you'll reconsider your decision to turn off automatic update installation, as getting fixes promptly into the hands and onto the computers of our users is a key part of how we keep our 125+ million users the safest on the web.

Thanks for using Firefox!

Mike Shaver
Mozilla Corporation

Ack!!! I hate to even read something about losing bookmarks *making the sign of the cross* for fear it'll hex mine. Fortunately I had already had it update the other day and no lost bookmarks but it is less stable and both my husband and I have noted the same thing with pages that suddenly lock up requiring starting over. I also have been a Firefox fan mostly because I dislike using explorer so much and have felt Firefox has cleaner operations with very few pop-ups. I hope the instability improves as it has after previous updates.

Mike, I appreciate the Mozilla Corporation responsiveness. I sure wouldn't have gotten a comment like yours from Microsoft if I'd complained about their software (which, I have).

I hadn't updated RoboForm to the most recent version. I've done that now. That could have been the problem, I suppose. This isn't a huge deal, especially since I've discovered MozBackup, which makes it easier to back up Firefox files.

It just was frustrating yesterday to spend so much time restoring my bookmarks and passwords when I'd (obviously) planned to do something else.

And as the commenter above says, it's undeniable that Firefox is less stable than it used to be. Crashes are common now, whereas in the good old Firefox days your browser was highly reliable.

That said, I much prefer Firefox to Internet Explorer. Much. And I look forward to version 3. Keep on improving Firefox, and one day users like me won't have much to complain about.

I very recently "upgraded" to .11, and yesterday FF started crashing repeatedly.
I go back in - crash. Again - crash. Totally useless.
Uninstalled using My Uninstaller, reisnstalled - same thing. Uninstalled, installed a previous version - same thing.

I also .11'd an old eBaying Dell which had been working fine with .10 and IE 7 - haven't used it in the last 2 days; DNK how it's doing.

Yep. Just installed It crashes everytime i load it!! Ironically it seems to crash as soon as the Firefox Feedback dialog pops up!! I love to explain to Mozilla how terrible their new version is but crashes before i get the chance.

Now i'm forced to use IE7 :( gah! What is the browser world coming to i might have to use Opera at this rate 8-O

I had .11'd an old Dell which had been working fine with .10 and IE 7 - I'm happy (and surprised) to say that it's still working fine with .11 & IE 7...

Thanks for the help in restoring my bookmarks. I found your post after I Googled "firefox bookmarks". I agree..time to shut off the automatic updates!

My copy of also crashes at least once a day now. It's especially annoying because there's no way to restart FF without restarting the whole machine - it just hangs in limbo and causes problems for other applications.

It's hard to say what causes the crash, but it seems guaranteed to crash every time it is opened :(

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