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December 23, 2005


I had a router issue a few weeks back. Called Linksys. Similar experience with a young man who was gentle but firm, and solved my problem in about 15 minutes. Plus I learned how to troubleshoot the problem if it recurred (which it did, and the fix worked). Amazing.

Did Americans stop being polite, hence their jobs were outsourced to the East or are they just so crabby because their jobs are being outsourced to the East?

Nobody wants those jobs to start with ( like most jobs of torture, somebody has to shovel manure), for those fortunate enough to work at a US call center, you might do better at a macdonalds.

We've gotten to the point where it's cheaper to toss a balky bit, then to spend hours on your knees trying to fix it.

Why pay computer geeks $300 for a house call when a new PC with warranty is $399?

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