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July 11, 2018

Comments

I don't like the new DirecTV interface either. Probably many subscribers feel the same way. It sucks man but I still manage to find all my favorite FOX news shows ;-)

DirecTV makes a lot of money on package deals and specials. When they expire you had better be on your toes or your bill will suddenly go up a lot. This happened to me and they did lower my bill back to where it was but not until I saw what was happening and complained. Still, I had to pay for a couple of months at the higher rate. No mercy there. I'm sure this happens all the time. Multiply a $100 bill increase by 10's of millions of subscribers and you're talking about real money. Clever business model. Auto bill pay makes DirecTV a ton of money because many people don't keep track of every month's payment, like me.

I don't hold it against them. Buyer beware as usual. You don't have to take the bait.

I agree, Direct TVs new menu sucks. I did find show dates when I scroll down and clicked on “view list” on the first screen. Then the menu lists all the recorded dates under Colbert.

If you have not watched him, Jim Jefferies is sometimes pretty funny, and Samantha Bee (Full Frontal) is almost as consistently as sharply funny as Colbert.

I don't like it either
It is not at all user friendly
Has an enormous amount of bugs
Got a calendar - started marking off how many days before I can cancel

I’ve had DirecTV for YEARS and if I had more options for cable, I’d switch just because of these updates. Not user friendly at all. The list of my shows is so confusing. Shows disappear and is very confusing when trying to select episodes. I really hope they fix this. There was nothing wrong with the old way!

My parents have been complaining about this since they changed it back in Spring. They've contacted DirecTV numerous times to complain and from what I've gathered from looking online, they are far from alone. Yet DirecTV refuses to do anything about it. This is not how a company stays in business. I've been teaching them how to stream their media from other sources instead, and their slowly getting the hang of it.

DirecTV, your days are numbered.

I have been a loyal Direct TV customer for several years, after they did the update several months it's been horrible! The DVR randomly works or deletes shows for no reason, the channel will freeze and then there's the white screen when you change the channel. I've called them so many times and had several repair men out only to hear we're still working on a fix. They refuse to give a discount for the DVR half ass working . I was then advised that my equipment was out dated and was not compatible with the update they did, and to get the latest receiver that was compatible I would have to sign a 2 yr contact. I did argue the contract stating they should provide me with equipment that would work with their update since I'm already a paying customer.
Needless to say now I'm stuck in a contract and the problems are not resolved.
This just seems so wrong and illegal on their part that they don't have to fulfill their part of the contract but yet I'm held like a hostage to mine!

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