Overly optimistic me actually was eager to open a recent email from DirecTV with a subject line, "Information about your DIRECTV account."
I hoped the big news was that, finally, DIrecTV had reached a deal with the Pac 12 Network, and that I wouldn't have to miss any more football, basketball, or baseball games shown only on that network.
But no. I learned that we're going to pay 4.5% or so more this year. For nothing that means anything to me. Disney Jr. channel has been added along with some other yawn-inducing programming. Whoopee.
Here's what I told DirecTV, using their email link. No doubt this message will be treated by DirecTV with the same attention and respect that my other communications with them about the Pac 12 Network have been.
Namely, they will ignore what their customers want.
I just got your email that our DirecTV bill will be going up by about 4.5%. I also am painfully aware that you still don't offer the Pac 12 Network. After missing a bunch of Oregon and Oregon State football games, I'm now getting to miss a bunch of Oregon and Oregon State basketball games.
Can hardly wait for baseball season, when I'll get to miss more Pac 12 sporting events that DISH customers get to watch, but not me -- who stupidly switched from DISH to DirecTV because I thought you cared more about your customers.
Your main argument for not making a deal with the Pac 12 Network, as so many other "cable" companies have done, was that rates would increase with an unfair deal.
Well, now rates have increased. And you STILL aren't offering the Pac 12 Network.
If I'm going to pay more, I'd like to get more. Eventually people like me are going to dump DirecTV for one of your competitors. Please wake up and smell the lost-customer roses. Make a deal with the Pac 12 Network.